Patient experiences receiving rehabilitation care via telehealth: Identifying opportunities for remote care.
Jennifer G Goldman, Douglas Merkitch, David Brewington and 5 others
PMID 36817717WHAT IT FOUND
Patients at a rehabilitation hospital reported high satisfaction with telehealth, rating visits as easy, safe, and effective.
This positive experience was consistent across neurological, pain, and musculoskeletal conditions, including multidisciplinary team visits.
Key findings
0179.5% of respondents were very satisfied with their overall telehealth experience, and 88.2% felt very safe during the visit.
02There were no significant differences in patient experiences or satisfaction across diagnostic categories, including neurological, pain, and musculoskeletal conditions.
03In multidisciplinary telehealth visits, 80% of respondents strongly agreed they felt like an integrated member of their healthcare team.
STILL TO COME
How it was doneWhat they foundWhat it means for PTsWhat it means for OTsWhat it means for SLPs
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What it does not show
The response rate was very low (6.3%), and respondents were primarily White, highly educated, and over 50, which limits generalizability. The study was conducted at a single institution, so findings may not apply to other settings. Participants self-selected to complete an online survey, suggesting they were already comfortable with technology. The study measured satisfaction and perceived effectiveness, not clinical outcomes or functional improvements.
The easy way to misread this
Do not interpret high patient satisfaction as evidence that telehealth produces better clinical outcomes than in-person care. The study measured perceptions and ease of use, not functional recovery or symptom reduction.