RNOtherPatient education and counseling2022

Patient engagement and presence in a virtual world world diabetes self-management education intervention for minority women.

Suzanne Mitchell, Alexa Bragg, Paula Gardiner and 2 others

PMID 34226067

WHAT IT FOUND

About two-thirds of women in virtual diabetes education felt socially and physically present, and half felt their avatar was them.

These experiences supported engagement and peer support, but discomfort, avatar stereotypes, and technical interruptions reduced presence for some.

Key findings

01In the virtual-world arm, approximately two-thirds reported social presence (63.7%, mean 3.7/5.0) and physical presence (63.1%, mean 3.6/5.0), while half reported self-presence (49.0%, mean 3.3/5.0).

02Participants' identification with and adoption of personalized avatars was linked to self-presence, with some describing the avatar as an extension of themselves.

03Participants described social presence as supporting peer connection and psychological safety, while discomfort, side conversations, and technical problems interfered with presence.

STILL TO COME

How it was doneWhat they foundWhat it means for RNs

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What it does not show

The qualitative sample was small and purposively selected, so it may not represent all women with uncontrolled type 2 diabetes. Only the virtual-world arm was analysed, so the paper does not compare presence, engagement, or outcomes with the in-person arm. The presence survey was developed for first-person virtual reality headsets, but this study used third-person laptop-based virtual world software, so some survey items may not have fit the experience. The quantitative presence data were cross-sectional, so they cannot show that presence caused engagement or behaviour change. Some participants reported dizziness, discomfort, avatar stereotype mismatch, side conversations, and technical problems, which may limit how widely this format can be used without support. The report does not give comparative effectiveness results for diabetes control, attendance, or self-management behaviour.

Declared interests

The authors declared competing interests. Dr. Suzanne Mitchell consults on health communication and relationship centered care, has provided workshops and lectures funded by pharmaceutical and other industry sponsors, and holds equity in See Yourself Health LLC. The paper reports an embedded sub-study of a trial linked to NIH funding (NIDDK R01DK10653).

The easy way to misread this

Do not read these presence themes as proof that virtual diabetes education improves glucose control, attendance, or self-management compared with in-person classes. The paper reports descriptive survey and interview findings from one trial arm, not a tested effect on patient outcomes.

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The study

Participants
124 participants with complete Multi-modal Presence Scale data; 28 focus group participants and 5 key informant interviewees
Certainty of evidence
Low

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Cite

Suzanne Mitchell, Alexa Bragg, Paula Gardiner, et al. Patient engagement and presence in a virtual world world diabetes self-management education intervention for minority women. Patient education and counseling. 2022.

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