OTQualitativeWork (Reading, Mass.)2026

The use of telehealth as a strategy to provide occupational therapy services in South Africa.

Mogammad Shaheed Soeker, Aqeelah Amod, Erin Cuttings and 4 others

PMID 40938819

WHAT IT FOUND

Occupational therapists said telehealth reached clients who lived too far away to attend, and worked well for anxious clients and children with autism.

But they could not assess properly or build rapport remotely, and load-shedding, data costs and poor devices broke sessions.

Key findings

01Therapists described telehealth as a way to reach clients who could not otherwise attend, and reported that anxious clients and children with autism responded particularly well to online sessions.

02Assessment and relationship were the parts that suffered: therapists said they could not fully assess someone online, lost the body language and observation they relied on in person, and had to have a client or family member carry out physical tests while they gave instructions.

03Practical problems were reported again and again: connectivity and load-shedding interrupting sessions, clients who could not afford devices or data, and homes without a private space for confidential therapy.

STILL TO COME

How it was doneWhat they foundWhat it means for OTs

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What it does not show

Only ten therapists took part, all of them working in private practice, so the views of occupational therapists in the public sector, where most South African clients are seen, are missing entirely. Every participant was a woman, so nothing here reflects male therapists' experience. Taking part required at least three months of telehealth experience and current telehealth use, so therapists who tried telehealth and stopped, arguably the most informative group, are not represented. This is what therapists said about their own practice, not measured client outcomes, so it cannot show whether telehealth works or how it compares with seeing someone in person. Participants were recruited partly through each other and through online searches, so the group may share views that other therapists do not hold. The paper never reports the participants' ages, how many clients they treated online, or how long each had been in practice.

Declared interests

The authors received no financial support for the research, authorship or publication of this article, and declared no potential conflicts of interest.

The easy way to misread this

Do not read this as evidence that telehealth works, or that it beats seeing someone in person. No client outcomes were measured and there was no comparison group. The statement that children with autism do brilliantly online is what a few therapists said about their own caseloads, not the result of a study testing that idea.

Summarised by AI from the full paper, without a clinician reviewing it. Check it against the source before it changes what you do. Read it on PubMed →