RNRCTPatient education and counseling2025

The feasibility of sharing digital audio-recordings of clinic visits online with older adults in primary care settings: A multisite trial.

Paul J Barr, Meredith Masel, Reed W Bratches and 13 others

PMID 39642632

WHAT IT FOUND

Older adults with diabetes and hypertension found online visit recordings feasible to use; 40 of 45 recording-group patients accessed recordings, and retention was 98%.

Patients and clinicians reported recordings helped recall, but the trial was not powered to prove health benefits.

Key findings

01Sharing clinic visit recordings online was feasible and acceptable: retention was 98%, 92% completed all protocol elements, and 40 of 45 recording-group patients accessed recordings.

02Patients and clinicians reported recordings helped recall and understanding, did not burden workflow, and could reduce clinic phone calls.

03At three months, patients who received usual care plus recordings reported higher PROMIS Mental scores than usual-care patients (51.5 vs 47.7, P=0.04), but the trial was not powered to detect differences, and the contribution of recordings alone cannot be separated.

STILL TO COME

How it was doneWhat they foundWhat it means for RNs

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What it does not show

The trial was designed to test feasibility and acceptability. It was not powered to detect significant differences in exploratory health outcomes. Most participants were White, female, and non-Hispanic, and all needed email access, so the results may not apply to more diverse older adults or those without email. Patients with cognitive impairment, uncorrectable hearing or vision problems, certain mental health or substance-use conditions, skilled nursing home or hospice residence, or recent personal visit recording were excluded. Of 420 patients approached, 137 declined and 65 could not be reached. The paper cannot separate lack of interest in recording from lack of interest in research. Research assistants knew group assignment during assessments, although approximately 69% of patients completed assessments independently online. Interviews were conducted only with patients and clinicians from the recording group, so usual-care clinician views were not captured. The higher mental health score was an exploratory finding, and other exploratory outcomes showed no difference. Only eight patients had a follow-up visit during data collection, so pre-visit listening reminders were poorly tested.

Declared interests

No funding or conflict-of-interest declaration is reported in the supplied text. The recording application, HealthPAL, was developed by one author.

The easy way to misread this

Do not read the higher PROMIS Mental score as proof that visit recordings improve mental health. The trial was not powered for exploratory outcomes, the recording group also received usual care, and no differences were observed for other exploratory measures. The study cannot separate the contribution of recordings from usual care.

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