The effect of emotional intelligence on the acceptance and use of technologies used İn occupational health and safety: A systematic literature review.
Sevil Çirakoğlu Kelleci, Bülent Mertoğlu, Melih Engin
PMID 41428439WHAT IT FOUND
In most of 39 studies of workers across mining, construction, IT, and healthcare, emotional intelligence was linked to better acceptance of workplace safety technologies.
The studies used different measures and different technologies, so the results cannot be combined into a single figure.
Key findings
01In the vast majority of the 39 included studies, emotional intelligence was associated with positive acceptance and use of workplace safety technologies.
02The studies could not be combined into a single figure because they used different emotional intelligence scales and different types of technology.
03No included study directly compared how the sector (mining, construction, healthcare, etc.) changes the relationship between emotional intelligence and technology acceptance.
STILL TO COME
How it was doneWhat they found
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What it does not show
Only English-language publications were included, which the authors note introduces language bias. Grey literature such as theses, technical reports, and industry reports was excluded, which may underrepresent findings from some sectors. The review is limited to publications from 2010 to 2025. Quality assessment with the MMAT tool involves reviewer interpretation, so some subjectivity is possible. Different emotional intelligence scales and different technology types across the 39 studies meant the results could not be combined into a single figure. The review is limited to basic emotional intelligence models and the UTAUT2 technology acceptance framework, excluding newer approaches. Newer technologies such as AI, IoT, AR/VR, and robotic systems were excluded from the scope. No included study directly compared how the sector changes the emotional intelligence to technology acceptance relationship.
Declared interests
The authors received no financial support and declared no conflicts of interest.
The easy way to misread this
Do not read this as evidence that building emotional intelligence will make workers accept a specific safety technology. The 39 studies used different EI measures, different technologies, and different populations, and the review could not combine their results into a single figure. The relationship described is an association observed across diverse workplace settings, not a tested intervention.