Scenario-based solutions for implementing an internet of things system at the organizational level in small- and medium-sized enterprises.
Carla Hartwein, Marlen Rimbeck, Hannes Reil and 2 others
PMID 35694943WHAT IT FOUND
Workers in small businesses varied widely in how they reacted to a new tracking system.
Those who trusted the data found it helpful, while others felt overwhelmed by the volume of information and feared being monitored. The paper suggests support and training are essential for adoption.
Key findings
01Employees with low technical affinity or high skepticism tended to resist using the new system or used it less frequently.
02Workers experienced stress and mental overload due to the increased speed of processes and the large volume of available data.
03Interviewees expected that resistance to the technology would be higher among older employees who had established long-term routines.
STILL TO COME
How it was doneWhat they found
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What it does not show
The study describes hypothetical scenarios based on fictional personas, not actual observations of real people using a real system. The sample size for interviews was small (4 managing directors and 17 experts). The findings are specific to small and medium-sized enterprises and may not apply to larger organizations with more resources. The IoT solution described was a conceptual example (warehouse tracking), so reactions might differ for other types of technology.
The easy way to misread this
Do not treat the personas' reactions as evidence of how your actual patients or clients will respond to new technology. These are fictional characters created to illustrate potential problems, not real people who used the system.