Quality of nursing care: Predictors of patient satisfaction in a national sample.
Fawzi Al-Hammouri, Khaldoun M Hamdan, Abdullah M Haymour and 5 others
PMID 39166287WHAT IT FOUND
Jordanian inpatients rated nursing care high, but were least satisfied with how nurses informed family or friends about their condition and needs.
Satisfaction varied with income, education, insurance, hospital type, ward, room and self-rated health. This cannot show what caused those differences.
Key findings
01Mean total satisfaction was 68.2 on a 19 to 95 scale.
02Privacy scored highest at 4.43, while informing family or friends about condition and needs scored lowest at 3.39.
03Income, education, insurance, hospital type, ward type, room occupancy, self-rated health and willingness to recommend were linked with satisfaction scores.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
The study was cross-sectional, so it cannot show that any patient or hospital factor caused satisfaction. Hospitals and patients were selected by convenience, so the sample may not represent all Jordanian hospital patients. Only patients who were stable, able to read and write Arabic, and able to assess their care were included, so unstable or cognitively impaired patients were not represented. It measured satisfaction only from the patient's point of view. 1300 patients were invited and 1014 were included, a 78% response rate, so not all invited patients were represented.
Declared interests
The study was funded by The Specialty Hospital, Amman, Jordan. The authors reported no competing interests.
The easy way to misread this
Do not conclude that private hospitals, critical care units, single rooms, higher income, higher education, no insurance or excellent self-rated health cause higher satisfaction with nursing care. This was a convenience survey of patients' perceptions, so these factors were only linked with satisfaction scores.