Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire.
Alaa Albashayreh, Omar M Al-Rawajfah, Huda Al-Awaisi and 2 others
PMID 29985822WHAT IT FOUND
The Arabic version of the Patient Satisfaction with Nursing Care Quality Questionnaire is a valid and reliable tool for measuring patient satisfaction.
Patients reported high satisfaction overall, with specific weaknesses identified in involving families and recognizing patient opinions.
Key findings
01The Arabic version of the questionnaire demonstrated excellent internal consistency and acceptable content validity.
02Factor analysis supported a two-factor model, distinguishing between satisfaction with provided care and satisfaction with provided information.
03Patients were most satisfied with nurse concern and caring, but least satisfied with the involvement of family and friends and recognition of their opinions.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
The study was conducted in a single hospital, which limits the generalizability of the findings to other settings. Test-retest reliability was not assessed due to time constraints. The electronic survey method may have introduced nonresponse bias or issues with unverified respondents. The sample was selected using convenience sampling, which may not represent the broader patient population.
Declared interests
The authors declare no conflicts of interest.
The easy way to misread this
Do not interpret the high overall satisfaction scores as evidence that current nursing practices are universally effective or culturally appropriate for all Arabic-speaking populations. The study was limited to one hospital and used convenience sampling, so the results may not reflect the experiences of patients in other facilities or regions.