RNSurveyNursing open2019

Patient satisfaction with the quality of nursing care.

Anita Karaca, Zehra Durna

PMID 30918704

WHAT IT FOUND

Hospitalized patients rated nurses' courtesy and respect highest, but information about tests, treatments and what to expect lowest.

Overall satisfaction was high, with 87.9% saying they would recommend the hospital.

Key findings

01The mean PSNCQQ score was 1.61, and the authors interpreted this as high satisfaction with nursing care.

02The highest-rated item was courtesy and respect, and the lowest-rated item was clear and complete explanations about tests, treatments and what to expect.

0361.4% rated overall hospital care excellent, 63.9% rated nursing care excellent, and 87.9% would recommend the hospital to family and friends.

STILL TO COME

How it was doneWhat they foundWhat it means for RNs

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What it does not show

The study was done in one private hospital in Turkey, so results may not apply to other hospitals, public hospitals, or other countries. It included only internal medicine, surgery, and obstetrics and gynaecology patients, so it says nothing about other units or patients. It was cross-sectional and based on patients' self-reported perceptions before discharge, not a test of nursing interventions or patient outcomes over time. Patients who had sudden discharge plans, were transferred to another hospital, or completed surveys incompletely were excluded. Some patient groups were very small, including 14 illiterate patients, 16 literate patients, 17 low-income patients, and 19 very-high-income patients, so comparisons in those groups are less stable. The authors note that test-retest reliability was not performed.

Declared interests

The supplied text does not report funding or conflicts of interest.

The easy way to misread this

Do not treat the high overall satisfaction score as evidence that every aspect of nursing care was excellent. Patients rated information about tests, treatments and what to expect lowest, and the study was done in one private Turkish hospital.

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