Patient satisfaction with out-patient rehabilitation therapy: validity and reliability.
Dae-Hee Lee, Se-Yeon Park, Ji Sun Ha
PMID 28174450WHAT IT FOUND
A new outpatient rehab satisfaction questionnaire gave stable scores over 1 week in 40 outpatients and matched an existing satisfaction score.
It can help teams spot low satisfaction with processing and environment.
Key findings
01Total satisfaction scores were stable when the questionnaire was repeated, with an intraclass correlation of 0.772 (95% CI 0.61 to 0.87).
02The new questionnaire's total score had a Cronbach's alpha of 0.87, indicating acceptable item consistency.
03The new total satisfaction score correlated significantly with the previous questionnaire total score (0.811).
STILL TO COME
How it was doneWhat they foundWhat it means for PTsWhat it means for OTsWhat it means for SLPs
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What it does not show
Only 40 patients completed both questionnaires, so the reliability and correlation estimates may not be stable. The response rate was 50%, and 48 of 80 patients answered the first mailing, so people who did not respond may have different satisfaction. The study was done in one outpatient rehabilitation setting in Busan, Korea, and the patients had a mean age of 57.4 years with an age range of 42 to 62 years, so it may not apply to other populations. The authors state the study was not approved by an ethics committee, which may affect confidence in the research governance. The study could not collect information on other diseases or surgical history, so satisfaction may have been influenced by conditions outside the rehabilitation service.
Declared interests
No funding or conflict of interest statement is provided in the supplied text.
The easy way to misread this
Do not conclude that this questionnaire proves patients are satisfied with your service. It was tested in 40 outpatients in one Korean rehabilitation department and does not show that using it improves care.