Co-Design and Feasibility Testing of an AI-Based Virtual Reality Application to Prepare People With Intellectual Disability for Healthcare Visits.
Stefan C Michalski, Jane Adams, Ali Darejeh and 3 others
PMID 41950287WHAT IT FOUND
People with intellectual disability rehearsed a GP visit in AI-driven virtual reality and described the avatars as patient and easy to understand.
Speech recognition errors and microphone delays meant the researcher had to step in repeatedly for most participants.
Key findings
01Participants valued the avatars' clear, plain-English explanations and their unhurried pace, and said being able to ask their own questions let them steer what they learned.
02The AI handled questions far better than comments: 91.9% of questions but only 53.1% of comments got a response that actually addressed what the person said, and speech recognition errors and microphone timing repeatedly stopped it registering speech.
03Realistic touches split the group: the same background noise, moving avatars and repeated hand movements by the doctor avatar that some participants found authentic made others confused, nervous or anxious.
STILL TO COME
How it was doneWhat they foundWhat it means for SLPs
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What it does not show
All ten participants were recruited through a disability advocacy organisation and were experienced at giving feedback, so they are not typical of people with intellectual disability as a whole. Everyone in the study was already engaged with health services and had a regular doctor, so the paper says nothing about people who avoid healthcare altogether or who do not speak up for themselves. Participants had to speak English, tolerate a headset and handle a controller, and people with epilepsy were excluded, so the findings do not cover people who communicate in other ways or cannot use a head-mounted display. Each person used the system once only, in a university lab, so there is no evidence about whether anything is learned or remembered, or how it would work in a real clinic or at home. Only self-report was collected. There was no objective measure of learning, confidence or anxiety. The researcher held the controller and stayed within arm's reach, prompting people when the AI did not understand them, which the authors say may have hidden usability problems. The two researchers expected positive responses going in, and no member checking or independent verification of the coding was done.
Declared interests
Funded by the UNSW Disability Innovation Institute Research Seed Funding 2024 and the UNSW Health Systems Research Theme 2025 Collaborative Grant. Individual authors report support from a Dementia Australia Research Foundation post-doctoral fellowship and National Health and Medical Research Council grants, and the National Centre of Excellence in Intellectual Disability Health is funded by the Australian Government Department of Health, Disability and Aged Care. The authors declare no conflicts of interest, and no VR or AI company is named as a funder. The authors note their affiliation with the National Centre may have influenced what participants expected of the study.
The easy way to misread this
Do not read the enthusiasm in these interviews as evidence that the programme makes healthcare visits easier. Ten people used it once, in a university lab, with a researcher holding the controller and prompting them, and there was no objective measure of learning or confidence. Nothing here shows the app reduces anxiety or improves care.
Summarised by AI from the full paper, without a clinician reviewing it. Check it against the source before it changes what you do. Read it on PubMed →