Turkish Adaptation and Psychometric Evaluation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey: A Multicenter Study.
Mehmet Gülşen, Hasan Fehmi Dirik, Kubilay Kaymaz and 4 others
PMID 42458893WHAT IT FOUND
The Turkish hospital survey of patient experience was validated with 478 inpatients.
Nurses can use it to see how patients rate communication with doctors and nurses, staff help, medicines, and discharge teaching.
Key findings
01Nine experts judged the translated survey items relevant enough to keep the original structure.
02The survey's domains had reliability values from 0.71 to 0.95, above the 0.70 threshold used by the authors.
03Patients' composite scores were positively associated with their 0-to-10 overall hospital rating.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
The sample came only from three large private hospitals, so the results may not apply to public hospitals or smaller facilities. The survey excluded pediatric patients and patients with a primary psychiatric or substance abuse diagnosis, so it does not describe those groups' hospital experiences. This was a one-time survey, so it cannot show whether patient experience changes over time. The study tested a survey instrument, not a treatment, so it cannot show that using the survey improves care.
Declared interests
Balikesir University Scientific Research Projects Unit funded the study under project 2023/087. One author is an Associate Editor for Nursing & Health Sciences, and the manuscript was managed by editors unaffiliated with the author or institution. Other authors declared no conflicts of interest.
The easy way to misread this
Do not treat this paper as proof that using the survey improves patient experience. It only tested the survey's translation, reliability, and validity in Turkish private hospitals.