Satisfaction of users of Psychosocial Care Centers.
Fabiana Cruz Soares, Flávia Martão Flório, Luciane Zanin
PMID 31826164WHAT IT FOUND
Among 55 users of Brazilian Psychosocial Care Centers, satisfaction was generally high, especially for team welcome and help.
Less education and intensive or semi-intensive monitoring were linked with lower satisfaction.
Key findings
01Among the 55 users analysed, overall satisfaction averaged 4.56.
02Users with less education had 5.63 times the odds of lower satisfaction in adjusted analysis.
03Users with intensive or semi-intensive monitoring had 5.38 and 41.80 times the odds of lower satisfaction than users with monthly monitoring.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
Only 55 of 150 selected users were analysed, because many were under 18, could not understand the questionnaire, or declined to finish. The sample was a convenience sample, not randomised, so results cannot be generalised to all users of psychosocial care services. Users who had difficulty understanding the satisfaction scale were excluded, so their views may differ from those included. The study measured satisfaction and service characteristics at one time, so it cannot show that education or monitoring caused lower satisfaction.
The easy way to misread this
Do not conclude that intensive or semi-intensive monitoring causes lower satisfaction. The study measured satisfaction and monitoring at one time, so it cannot show which came first, and only 55 of 150 selected users completed the survey.