RNSystematic ReviewScandinavian journal of caring sciences2025

Patterns and Influencing Factors in the Nurse-Patient Relationship in Hospitals' General Wards: An Integrative Review.

Heleen van Erp, Janneke de Man-van Ginkel, Anouk Nederend and 3 others

PMID 40899646

WHAT IT FOUND

Patients wanted genuine human-to-human contact.

Nurses often stayed emotionally distant because workload, task-based care and self-protection made relational work hard. Patients then experienced care as cold and efficient.

Key findings

01Patients wanted human-to-human contact and feeling acknowledged, while nurses wanted closeness but also protected themselves from strong emotions.

02Workload, task and time schedules, shorter stays and emotional distancing strategies pushed nurses away from relational engagement.

03Three relationship patterns emerged: emotionally connected, emotionally detached and socially connected; detached care made patients feel treated as objects, anxious and disconnected.

STILL TO COME

How it was doneWhat they foundWhat it means for RNs

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What it does not show

The review is limited to general somatic wards in Western countries and to adult patients without cognitive impairment, communication problems or specific relational needs, so it may not apply to intensive care, emergency, psychiatry, homecare, nursing homes, paediatrics, dementia, delirium, psychiatric disorders or non-Western settings. Many included studies were of moderate or low quality, and the dataset included theoretical papers, a position paper and one quantitative study, so the themes are not robust evidence. Selection decisions may have underrepresented emotionally connected and emotionally detached relationships because research on trust, dignity, difficult behaviour or aggression was not included, and grey literature was excluded. The review describes experiences and relationship patterns, not tested interventions or patient outcomes, so it cannot show that a relationship pattern improves care results.

Declared interests

The authors declare no conflicts of interest and have nothing to report in the ethics statement. Funding is named as Hague University of Applied Sciences.

The easy way to misread this

Do not read this as proof that friendly contact improves patient outcomes. It is a review of experiences and relationship patterns, not a trial testing an intervention, so it cannot show that doing these things will change clinical results.

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