Patients' satisfaction with nursing care quality and associated factors: A cross-section study.
Hanan Fahad Alharbi, Naif S Alzahrani, Abdulaziz Mofdy Almarwani and 2 others
PMID 36585398WHAT IT FOUND
Hospitalized patients in Saudi Arabia rated nursing care 4.43 of 5 overall, but nurses' quickness to help was the lowest-rated aspect at 4.23.
Nurses can review how quickly they respond to patients.
Key findings
01Hospitalized patients rated overall nursing care satisfaction as 4.43 on the questionnaire's 5-point scale.
02The lowest-rated aspect was nurses' quickness to help, scored at 4.23.
03Patients aged 58 or older reported higher satisfaction, with a score of 4.67.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
The findings come from a convenience sample of hospitalized patients in two provinces, so they may not apply to other hospitals or regions. Only 238 of 400 distributed questionnaires were completed. Participants were adults who could read Arabic, were oriented, and were not too ill to complete the survey, so more severely ill patients were not represented. Satisfaction was measured by patients' self-reported perceptions, not by observed nursing care. The cross-sectional design can describe associations but cannot show that any factor caused higher satisfaction. The authors noted that patients may lack judgmental skills about nursing care.
Declared interests
The authors declared no conflict of interest. The Deputyship for Research and Innovation, Ministry of Education in Saudi Arabia funded the research through project number RI-44-1223.
The easy way to misread this
Do not read the 4.43 score as proof that nursing care quality is high. This is a convenience survey of patients' perceptions, so it cannot measure actual care quality or show what caused satisfaction.