Investigating the relationship between individualized care, patient satisfaction and trust in nurses through structural equation modelling.
Zeynep Kevser Bilenler, Sebahat Ates
PMID 39039763WHAT IT FOUND
Hospitalized patients who perceived nursing care as more individualized reported greater satisfaction with nursing care and more trust in nurses.
This was an association at one time, so it does not prove individualized care caused those feelings.
Key findings
01Patients' awareness of nursing actions supporting individuality was linked to higher satisfaction with nursing care.
02Patients' perception of individuality in their own care was linked to higher satisfaction with nursing care.
03Both awareness of nursing actions and perception of individuality were linked to higher trust in nurses.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
The study included only patients from one educational research hospital, so the results may not apply to other settings. It was cross-sectional, so it cannot show that individualized care caused satisfaction or trust. Participants had to be hospitalized for at least 5 days and have no communication barriers, so patients with shorter stays or communication barriers were not represented. The scales measured patients' perceptions of care, not what nurses actually did.
Declared interests
The authors declared no conflict of interest. The study was funded by the Scientific and Technological Research Council of Turkey.
The easy way to misread this
Do not read these links as proof that individualized nursing care causes higher satisfaction or trust. The study measured patients' perceptions at one time in one hospital, so it cannot show cause and effect.