OTRNSystematic ReviewJournal of advanced nursing2026

How Can We Improve Personal Care Interactions to Reduce Care Refusals From People With Dementia? A Realist Synthesis.

Tamara Backhouse, Anne Killett, Reed W R Bratches and 1 others

PMID 40965171

WHAT IT FOUND

People with dementia may accept personal care when they trust the caregiver and feel safe.

The synthesis proposes strategies like offering limited choices, connecting respectfully, simplifying care, and addressing pain or thirst first. These are proposed theories, not tested interventions.

Key findings

01The synthesis identified trust and safety as the overarching programme theory for acceptance of personal care by people with dementia.

02Eight interrelated programme theories were generated, including sense of control, positive connection, care feels manageable, working together, comfort, needs known and addressed, and engagement with care.

03Persuasion, firm commands, authority figures, negative reinforcement or restraint may make some people accept care through obligation, but stakeholder feedback judged this undesirable.

STILL TO COME

How it was doneWhat they foundWhat it means for OTsWhat it means for RNs

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What it does not show

The included evidence was very mixed: 71 sources ranged from effectiveness studies and observations to discussion pieces and websites, and 16 were rated low for rigour. The synthesis deliberately focused only on mechanisms in people with dementia, so it did not examine caregiver responses, training, staffing, time pressure or wider care cultures. The stakeholder interviews were small and homogeneous: 15 people, all White British, and only one was a person with dementia. The programme theories were not tested as an intervention, so they do not show that these strategies reduce refusals. The authors say the theories may be harder to apply as dementia progresses, especially for control, manageability, working together and engagement. Formal connection strategies may be less relevant for family caregivers because a relationship already exists.

Declared interests

The authors declare no conflicts of interest. Funding was from the National Institute for Health Research Applied Research Collaboration East of England.

The easy way to misread this

Do not read the eight programme theories as proof that these strategies reduce care refusals. The synthesis built theories from sources and stakeholder interviews, many sources had low rigour, and the authors call for real-life evaluation.

Read it on PubMed →