PTQualitativeThe South African journal of physiotherapy2026

Experiences of physiotherapists audited by South African medical funding schemes.

Lesley Meyer, Werdie van Staden, Karien Mostert

PMID 41809754

WHAT IT FOUND

South African physiotherapists audited over billing said they were fined up to R4.5 million over note-taking, had payments frozen until they signed admissions of debt, and were treated as guilty from the start.

None was found guilty by their council or a court.

Key findings

01All 14 physiotherapists had been audited over billing by a medical scheme; none had been investigated or found guilty by the HPCSA or a court, and eight signed an admission of debt.

02Participants said they were singled out as outliers (high patient volumes, locums, or a special-interest practice), that their diaries and even a 65-page forensic report were ignored, and that fines of R1.2 million and R4.5 million were imposed for poor note taking.

03The audits brought heavy costs and distress: legal fees reached R500 000 in one practice, payments were withheld, and participants described shame, hopelessness, and going into a cold sweat when reminded of the medical fund.

04Participants wanted standardised billing training, a simpler billing system, and the professional society to take custodianship of the codes.

STILL TO COME

How it was doneWhat they foundWhat it means for PTs

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What it does not show

Only 14 physiotherapists took part, and they volunteered. The authors say many colleagues were too scared to come forward, so those who did are likely to be the ones most willing to speak out. Only the physiotherapists' side is heard. No medical scheme was interviewed, so the schemes' account of these audits does not appear anywhere in the paper. Almost everyone had been audited by the same medical scheme, with only one person audited by a second scheme, so this may describe one scheme's practice rather than audits in general. These are 14 people's recollections rather than scheme records, so details such as the fine amounts have not been checked against the paperwork. A qualitative study of 14 accounts cannot say how common these experiences are, or that the audits caused the distress, the stroke or the miscarriage described; the authors state that no direct causal link could be established.

Declared interests

The paper states that the research received no specific grant from any funding agency in the public, commercial or not-for-profit sectors. No other funding or competing-interest declaration appears in the text supplied.

The easy way to misread this

Do not read this as proof that medical schemes broke the law. It reports what 14 physiotherapists said about their own audits, nearly all involving one scheme, with no scheme interviewed and the accounts not checked against scheme records. The stroke and miscarriage mentioned are not attributed to the audits by the authors themselves.

Summarised by AI from the full paper, without a clinician reviewing it. Check it against the source before it changes what you do. Read it on PubMed →