Determinants of consumption level among target population in Chinese hot spring medical and long-term care integration with rehabilitation services model and value perception analysis based on the importance-performance analysis framework.
Xiaochen Li, Yao Zhou, Zihan Chen and 2 others
PMID 42040649WHAT IT FOUND
Most users of Chinese hot spring rehabilitation services spend under 400 yuan per visit.
Service attitude and business model were rated as highly important but performed poorly. No service dimension achieved high importance and high performance simultaneously.
Key findings
0146.01% of users spend less than 400 yuan per visit, while only 6.08% spend more than 1,000 yuan.
02Service attitude was the most valued dimension by users but received lower performance ratings than professional quality.
03No service dimensions occupied the quadrant of high importance and high performance in the analysis.
STILL TO COME
How it was doneWhat they found
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What it does not show
The cross-sectional design prevents establishing causal relationships between determinants and consumption levels. The study relied solely on self-reported survey data without objective verification of spending or clinical outcomes. The sample was limited to users of specific hot spring institutions in China, restricting generalizability to other healthcare contexts. The study focused on consumer behavior and service perception rather than clinical efficacy or patient health outcomes.
Declared interests
The study was supported by multiple grants including the Key Program of Systematic Development and Industrial Applications of Balneotherapy in Stroke Rehabilitation and the project Application and Innovative Research of Balneotherapy in Chronic Disease Management. The authors declared financial support was received for the work.
The easy way to misread this
Do not interpret these findings as evidence that hot spring therapy improves clinical health outcomes. The study measures consumer spending and service satisfaction, not physiological or functional recovery.
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