Assessment of nurse-patient communication and patient satisfaction from nursing care.
Mojgan Lotfi, Vahid Zamanzadeh, Leila Valizadeh and 1 others
PMID 31367445WHAT IT FOUND
Burn patients rated nurse communication and their own satisfaction with nursing care as low.
Poor communication was strongly linked to lower satisfaction. Men and those with longer hospital stays reported the most dissatisfaction.
Key findings
01Patients reported low satisfaction with nursing care and weak nurse-patient communication.
02There was a significant positive correlation between nurse-patient communication scores and patient satisfaction scores.
03Male patients reported significantly lower satisfaction and perceived worse communication than female patients.
STILL TO COME
How it was doneWhat they foundWhat it means for RNs
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What it does not show
Single-centre study in Iran, limiting generalisability to other healthcare systems. Convenient sampling of all discharged patients over a short period. Self-report bias is inherent in satisfaction surveys. The study design cannot prove that improving communication causes higher satisfaction, only that the two are related.
Declared interests
The authors declared no conflicts of interest.
The easy way to misread this
Do not assume that communication training alone will fix satisfaction. The study shows a correlation, not causation, and dissatisfaction was also linked to structural issues like nurses only being present for tasks and patients not knowing their nurses' names.