A modified walk-in clinic for shoe insoles: Follow-up of non-attendants.
Gustav Jarl, Liselotte M Norling Hermansson
PMID 31621506WHAT IT FOUND
Most patients who missed a modified walk-in clinic for shoe insoles reported being unavailable on the suggested days.
Among those who still wanted to attend, a majority preferred a scheduled appointment over trying the walk-in system again.
Key findings
01The most common reason for not attending was being unavailable on the suggested days and times, reported by 30% of respondents.
02Among respondents who still wished to attend, 38% preferred a scheduled appointment compared to 16% who preferred the modified walk-in system.
03There was no significant difference in overall preference for scheduled versus walk-in invitations among those who did not attend.
STILL TO COME
How it was doneWhat they found
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What it does not show
The study was conducted at a single clinic, limiting generalizability. The response rate was 36%, and respondents were older than non-respondents, suggesting potential bias. The survey was retrospective, relying on patient recall rather than real-time data. The findings relate to a specific patient group (those needing shoe insoles) and may not apply to other prosthetic or orthotic interventions.
Declared interests
One author is a consultant for Novo Nordisk, though the authors state this is not considered a conflict of interest for this work.
The easy way to misread this
Do not assume that patients who failed to attend a walk-in clinic dislike the walk-in model generally. While overall preference between scheduled and walk-in invitations was not significantly different, the subset of patients who still wanted to attend strongly preferred a scheduled appointment. This suggests the walk-in model may not be suitable for patients who are highly motivated to receive care but struggle with the flexibility it offers.